1. Parties and Scope
These are the terms and conditions (‘Terms’) that govern the relationship between you, the customer (referred to as ‘you’ or ‘Client’ in these Terms), and Kaya Legal Consultancy Ltd, a company incorporated in England and Wales (Company No. 12956640), of 17 Hanover Square, London, England, W1S 1BN. These Terms apply to all services provided by Kaya Legal Consultancy Ltd. If you are a consumer within the meaning of applicable law (e.g., Consumer Contracts Regulations), additional rights may apply and are outlined within these Terms.
These Terms, along with our Privacy Policy, represent the entire agreement between you and Kaya Legal Consultancy Ltd. Any other terms, including those proposed by the Client, do not form part of the agreement unless expressly agreed by us in writing. The Terms in force at the time of your order or engagement will apply to your case.
Kaya Legal Consultancy Ltd is an OISC-regulated immigration advice firm and provides legal services related to UK immigration, visa applications, and related services. Our primary services include visa consultancy, document checks, and consultations. By engaging our services, you confirm that you have read and agreed to these Terms. If you refer to a third-party service provider, you are responsible for understanding their terms and conditions. Kaya Legal Consultancy Ltd will not be liable for any third-party services.
2. Procedure
We aim to provide accurate advice and guidance on visa and immigration matters, but you should be aware that immigration rules and visa requirements may vary based on individual circumstances, such as nationality, residency, profession, travel history, etc. The issuing authorities, such as embassies and consulates, may alter requirements without prior notice, and Kaya Legal Consultancy Ltd will inform you of such changes when possible. However, it is the Client’s responsibility to comply with any updated requirements. We may refuse to handle any application at our discretion
3. Submission of Documentation
Kaya Legal Consultancy Ltd will send the list of required documents for visa processing via email or WhatsApp. It is the responsibility of the Client to provide all necessary documents as specified. Kaya Legal Consultancy Ltd assumes no responsibility for any missing documents or other visas that are not specifically requested by the Client.
4. Obtaining the Visa
Once we submit your visa or immigration application, it is essential that you verify that all visas and documents required for your travel have been obtained and that they are valid for your intended dates of travel. The decision to issue a visa rests solely with the issuing authorities, and they may require additional documents or reject applications for various reasons. Kaya Legal Consultancy Ltd does not guarantee the issuance of visas or other travel documents within any specific time frame. We recommend that you do not make non-refundable travel bookings until your visas are confirmed.
5. Payment Terms
All services provided by Kaya Legal Consultancy Ltd must be paid in full at the time of start the process, unless otherwise agreed. Further services will be invoiced separately. Payment methods include bank transfer and online payments via debit/credit card. Handling fees may apply for credit card payments.
If you later engage us for a full consultation, the Initial Consultation fee may be deducted from the consultation fee.
All fees paid for services to third-party authorities, such as consulate or embassy fees, are non-refundable.
6. Client Declarations
By engaging our services, the Client declares that all information provided is true, accurate, and complete. Failure to provide accurate information may result in the cancellation of services without a refund.
7. Termination
Kaya Legal Consultancy Ltd reserves the right to terminate services if the Client provides false or misleading information or withholds relevant details. We may also cease representing the Client if required, in accordance with the OISC Rules of Conduct and applicable laws.
8. Confidentiality
All personal information provided to Kaya Legal Consultancy Ltd will be treated with strict confidentiality, in line with our Privacy Policy and data protection laws. Clients agree to allow OISC auditors access to their case files if required for audit purposes. Kaya Legal Consultancy Ltd will retain personal data and case files for a minimum period of six years from the conclusion of the case, after which they will be securely destroyed, unless otherwise required by law.
9. Complaints
If you wish to make a complaint about our services or your adviser, please submit your complaint in writing. We will respond to complaints within 28 days of receipt and endeavour to resolve the matter promptly. If necessary, you may escalate your complaint to the OISC, whose complaint procedures can be found on their website.
10. Changes to Terms
Kaya Legal Consultancy Ltd reserves the right to modify these Terms at any time. The most current version of the Terms will be available on our website, and any changes will take effect immediately upon posting.
11. Delivery of Services
Where applicable, Kaya Legal Consultancy Ltd will deliver completed visa applications and documents online, unless otherwise instructed. Kaya Legal Consultancy Ltd is not liable for delays or losses caused by third-parties.
12. Fees and Charges
The fees for our services are outlined on our website or provided at the time of engagement. These fees may include indirect taxes, courier charges, and consular fees, which are payable by the Client. Kaya Legal Consultancy Ltd’s service fees are non-refundable once we begin processing your application.
13. Liability
Kaya Legal Consultancy Ltd will not be held liable for any delay, loss, or failure to secure a visa or immigration document, as the final decision rests with the issuing authorities. Our maximum liability for any claim, whether in contract, tort, or otherwise, shall be limited to the fees paid for the services provided.
Kaya Legal Consultancy Ltd excludes all liability for indirect, incidental, or consequential damages, including loss of profits or travel costs, to the maximum extent permitted by law.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.